Frequently Asked Questions

We allow cancellations and changes to orders within 24 hours of placing your order. If you request to cancel your order within 24 hours, we will refund the full amount of the order. If more than 24 hours have passed since your order was placed, we cannot cancel or change it. This is because most orders are processed and shipped within 24 hours of being placed. (Refunds will be issued within 72 hours).

Our return policy is valid for 14 days, starting only from the date your package is delivered to your address. We accept returns for all undamaged items within 30 days to ensure satisfaction and meet our customers' expectations. We are confident that our selection of premium products will meet or exceed your expectations. However, if you wish to make a return, please contact our support team at contact@kuitchen.com. We will respond within 24 hours to assist you in the process.

All standard payments.

Currently, we only offer one standard shipping option. Please visit our dedicated shipping page for more detailed information on delivery times by area. **What should I do if the item I ordered arrives broken or damaged?** We will compensate you if this happens. We carefully select the manufacturers for our selected collections. If you find a defect or problem with the item, please contact us within 7 days of receiving the item. We will find a solution with you.

We ship primarily from our fulfillment centers in the United States, Eastern Asia, and Western Europe. If the item you purchased is out of stock at the center closest to your location, we will ship it directly from our production lines, while respecting the delivery times indicated in our shipping section. Our products are carefully packaged by our expert team to ensure that they arrive in perfect condition, no matter how far they have to travel.